Satisfi + Attentive
This collaboration allows us to introduce an innovative outbound SMS integration to our platform. You can now connect Attentive with Satisfi Labs to forward all SMS messages received from a subscriber to the Satisfi Labs platform. It allows Satisfi’s AI Chat or Live Chat to reply back to customers directly through SMS after receiving a text message from an Attentive campaign.
About
Attentive is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in revenue and over 8,000 leading brands like the Cleveland Cavaliers, MSC Cruises, Celebrity Cruises, and Blade rely on Attentive to deliver powerful commerce experiences.
Satisfi’s inbound SMS capabilities allow customers to connect with your business through SMS, providing them with a convenient, round-the-clock support experience. The seamless connection between Attentive and Satisfi Labs ensures that no customer inquiry goes unanswered.
When customers respond to an outbound SMS from Attentive with a question, Satisfi’s AI Chat takes over, providing timely and helpful responses. You can choose between a native SMS conversation or redirecting customers to AI Chat’s web version, offering additional functionality, rich content, ticket commerce directly in-chat, and more.
When using the Attentive and Satisfi Labs integration, there may be cases where outbound outreach via SMS triggers more complex or specific customer queries. Satisfi’s Bridge Live Chat comes into play in such situations, allowing businesses to seamlessly transfer the conversation to a live person for personalized assistance.
